Return Policy
USAVeteransShop General Item Return Policy
In most cases, items shipped from USAVeteransShop can be returned within 7–14 days after delivery or 14 days after shipment if the delivery date is not traceable. You will receive an email containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
Please contact us before returning a defective item in order to receive the return shipping address and other instructions. If a return is required, the merchant will not bear any return costs. The return costs shall be borne by the customer themselves.
30-Day Product Guarantee
Did your item arrive damaged, different, or not working? If so, you are protected. The procedure is outlined below:
- Within 30 days of receiving the product, contact us with a photo or video explaining the issue and whether you want a refund or replacement.
- We will review your message and contact you if we need more information.
- If approved, we will refund or resend the item. You may also be asked to return the product.
Where do I send returns?
Please contact our Customer Service at support@foreverpetcraft.com to get the return address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@foreverpetcraft.com.
Return Policy
Returns will need to be shipped at the buyer's expense, and the merchant will not provide a restocking fee.
Return Address:
USAVeteransShop Returns
802, Jinhai Business Building, Bao'an District, Shenzhen, China